1. Return conditions:
1. Product defects: if the received product has quality problems or does not conform to the description, please contact us within 48 hours after receipt and provide photo or other proof, we will provide return service or free replacement of goods.
two。 Wrong delivery: if you find that the products received are not in conformity with the order, the customer needs to notify us within 48 hours after receiving the goods, and we will bear the logistics cost of return and exchange.
3. Unused goods: customers can request a return within 14 days after receipt of the goods, but the goods must remain unused and packaged intact.

Second, the return process:
1. Return request: customers apply for return through email or customer service hotline.
two。 Audit processing: our company will review the return application within 3 working days and provide the return address and instructions after confirming that the reason for the return is correct.
3. Goods returned: the customer should return the goods in accordance with the instructions within 5 working days after confirming the return.
4. Refund processing: after receiving the returned goods and having passed the quality inspection, we will process the refund within 7 working days.

3. Refund method:
According to the customer's payment method, the refund will be returned to the customer's payment account. If there are special circumstances, you can negotiate with the customer service to take other refund methods.

IV. Points for attention:
1. Customized products and special promotional goods will not be returned unless there are quality problems.
two。 The return freight shall be borne by the customer. if the return is caused by product quality problems, the freight will be borne by our company.

5. Customer service guarantee:
We are committed to providing professional customer service to ensure your rights and interests. If you encounter any refund problems, please feel free to contact our customer service team for consultation. We look forward to establishing and maintaining trust with customers, improving your satisfaction and ensuring the business interests of both sides through an efficient and transparent return policy.

The above return and refund policy is aimed at B2B merchants. In formulating the policy, we take into account the balance between the operational needs and financial control of merchants, and aim to provide merchants with a competitive and responsible return experience to ensure the smooth progress of bilateral cooperation.