1. Return conditions - The product has quality problems, including but not limited to damage or failure to meet specifications. - The product is unused and fully packaged, which will not affect secondary sales. - Return application needs to be submitted within 14 days after receipt of goods. 2. Return process - Customers submit a return application through customer service channels and provide the order number and reason for return. - We will review and provide a return address within 1-2 working days after receiving the application. - Customers must return the goods within 7 days after receiving notification of the return address. - After the item is received, our professional team will immediately check to confirm the status of the item. - If the product meets the return conditions, we will process the refund within 3-5 working days after the inspection is correct. 3. Refund method - Refund will be returned to the customer's payment account according to the original payment route. - If the product is returned due to the customer's personal reasons, the related logistics costs will be borne by the customer. - If the return is due to quality problems or does not match the description, the Greater Shanghai Branch will fully bear the return logistics costs. **Customer Rights Protection** - We are committed to providing each customer with detailed product information to ensure that product quality and services meet customer expectations. - The customer service team will provide professional consulting services to ensure that the return and refund process is transparent and efficient. **Improved customer satisfaction** - Throughout the entire return and refund process, we listen to every feedback from our customers and continue to optimize service standards and product quality. - We provide regular return statistical analysis reports to improve products and services and reduce future return rates. **Building trust and financial control** - This return and refund policy will balance the maintenance of customer interests and the financial stability of the company, ensuring the rights and interests of both parties. - The systematic returns review process ensures the authenticity of the reasons for returns and prevents fraud and misoperation. **Competitive Advantage** - Our return and refund policy not only follows the best practices in international trade, but also ensures a quick response, reflecting the high priority we place on our customers. - A transparent and simplified returns process provides a distinctive customer experience, enhances market trust and consolidates brand position. Please note: The above return and refund policy must comply with relevant laws and regulations when implemented, and may be adjusted appropriately depending on specific circumstances.